Key Responsibilities:
- Safety and Risk Management
- Customer Service and Climber Support
- Team Collaboration
- Professional Training
- Other
Safety and Risk Management
- Communicate with climbing staff to ensure that all visitors complete a waiver before entering the climbing area.
- Provide consistent and attentive belay services during parties and scheduled events.
- Monitor climbers to ensure adherence to safety protocols and gym policies.
- Promptly address and report safety concerns to the supervisor as needed.
Customer Service and Member Support
- Create a welcoming and positive atmosphere for participants, engaging with climbers and their families to enhance their experience.
- Offer encouragement and basic climbing guidance to ensure participants feel supported.
Team Collaboration
- Work closely with supervisors and other team members to ensure smooth event operations.
- Communicate effectively with your team to address any participant or event needs during your shift.
Professional Training
- Attend a belay class and pass gym test out prior to your position start date.
Other
- Adhere to Climbing Associate position guidelines if approved by Operations Manager to work general gym shifts.
- Perform all duties as assigned and adhere to other job responsibilities required by your supervisor.
Note: This position is “intermittent,” with some off-weeks between camp sessions.
