Key Responsibilities:
- Safety and Risk Management
- Customer Service and Climber Support
- Climbing Instruction
- Facility Cleanliness
- Team Collaboration
- Other
Safety and Risk Management
- Monitor climbers to ensure adherence to gym policies and safety procedures.
- Assist with addressing and reporting safety concerns as needed.
- Verify that all visitors complete a waiver and ensure it is properly linked to their record before entering the climbing area.
Customer Service and Member Support
- Create a welcoming environment by engaging with members, addressing their needs, and fostering a sense of belonging ensuring they always leave satisfied.
- Support in-gym events and contribute to building a positive environment.
- Assist with pro shop sales, retail transactions, and membership or class promotions to help members find the best options for their needs.
Climbing Instruction
- Provide climbing orientations to new guests in the gym.
- Provide basic guidance to members and teach climbing classes after proper certifications are obtained.
- Opportunities for teaching advanced belay and climbing classes are available based on experience and certification achievements.
- Complete and maintain required training:
- Within first 30 – 90 days of employment: CPR Training, SafeSport Training, Belay tested, obtain CWA Climbing Wall Instructor Level 2 Certification.
Facility Maintenance
- Maintain cleanliness and organization throughout all areas of the facility.
- Assist with basic equipment checks and upkeep.
Team Collaboration
- Work collaboratively with fellow team members to ensure smooth daily operations.
Other
- Perform all duties as assigned and adhere to other job responsibilities required by your supervisor.
